Frequently Asked Questions

Everything you need to know about shopping with Home.

What are your standard shipping times?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.

How can I return an item I am not satisfied with?

We offer a 30-day return policy for most items. Simply visit our Returns Portal with your order number to generate a prepaid shipping label for any unused products in their original packaging.

Which payment methods do you accept?

Home accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United Kingdom and the European Union. We are working on expanding our logistics to offer worldwide shipping in the near future.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery.

Are your products covered by a warranty?

Yes, all products sold at Home come with a minimum 12-month manufacturer's warranty against defects in materials and workmanship to ensure your peace of mind.